Refund policy
Shipping Policy
Last updated: October 2026
Thank you for shopping with Pellore. Please read our shipping policy carefully so you know what to expect when you place an order.
Where We Ship
We currently ship to the United States and Canada.
Processing Time
All orders are processed within 1–15 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
United States:
- Standard Shipping — $4.99
- Free Shipping on orders over $50.00
Canada:
- Standard Shipping — $7.99
- Free Shipping on orders over $75.00
Estimated Delivery Times
United States: 7–15 business days
Canada: 10–20 business days
Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to high order volumes, carrier delays, customs processing, or circumstances beyond our control.
Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow up to 3 business days for tracking information to update after you receive your shipping confirmation.
Customs & Duties (Canada)
Orders shipped to Canada may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer and are not included in our shipping fees. Please check with your local customs office for more information.
Lost or Undelivered Packages
If your package has not arrived within the estimated timeframe, please contact us at support@pellore.com and we will investigate with the carrier and resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct before completing your order. Pellore is not responsible for orders delivered to an incorrect address provided by the customer.
Contact Us
If you have any questions about your shipment, please reach out to us at support@pellore.com. We typically respond within 1–2 business days.